Please note that by making a booking an appointment with Nina Thai Massage you are agreeing to our Terms & Conditions. You also agree to attend the appointment you have booked. 

You can make an appointment with Nina Thai Massage in a number of ways including via our website, telephone.

Appointments are available for a variety of durations from 1 hour to 2 hours. 

Cancellation Policy: 24 hours. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.

We require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs.

However, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition that varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.

‘No show’  (fail to attend a pre-booked appointment you agree to pay 100% of booking fee)

Being early for your appointment or arriving early will ensure that you get the full timeframe for your massage. We allow 5 minutes for changing and cleaning, however we may be able to extend that time depending on how busy things are.

Please be aware that refund requests won’t be considered until you let us know what about our massage you don’t like within minutes of receiving it.

*If a customer does not show up for their reservation, there is no refund for the entire booking. Rescheduling a reservation within 24 hours